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Delivery & Returns
Silk - is one of the most exclusive materials you can wear; it's timeless and luxurious. One of the best parts of silk as a material is that it's breathable, so you don't have to wash it after every use.
Okay, so how do you take care of your silk garment? Silk can have a bad reputation for being hard to care for, but we think the opposite. We always recommend using a steamer first hand when taking care of your silk garment. When steaming silk, it kills 99% of all bacteria, meaning that if you don't have a stain on the piece, it doesn't need more than a quick steam. And as an opposite to the ironer, you can't burn silk with a steamer, and there won't be any sharp creases.
But - if you need to wash it, we recommend going to the dry cleaner or using the hand wash program on your washing machine. If you wash it at home -it's essential to use a detergent that is free from enzymes and preferably use a silk detergent or a special detergent for delicate items. Ordinary detergent damages the fat that gives silk its soft feeling. And when washing, make sure all zippers are closed and wash the piece by itself. Once the garment is washed, hang it directly on a hanger to dry.
If you have to iron it, make sure the iron doesn't get too warm since silk is easily burned. You can use full steam on your iron to get the garment completely smooth. But first hand, we highly recommend using a steamer. The steamer can't burn or damage silk; a steamer is also easy to bring on trips. Its easy, time-saving, and gives a great result.
Handle it with care, and it will last a lifetime.
*How much does the shipping cost?
Shipping costs may vary, depending on the shipping method you prefer and where you live.
SE - free standard shipping with PostNord, Schenker, or pick up in our Showroom
SE - Home delivery 89SEK
EU with DHL Express - 15€
EU with UPS - 10€
*How do I track my order?
As soon as your order is shipped, you will receive an email with shipping confirmation and tracking ID. You can also log into your account to see the status of your order. For Sweden, you can download the app “Mina Paket” for easy tracking of all your parcel from the biggest shipping companies. If you haven’t received a shipping confirmation, please contact us at firstname.lastname@example.org with your order number and we will be happy to assist you.
*What’s your delivery time?
Sweden: 1-3 business days Exceptions: note that northern Sweden and deliveries to islands may require an additional day.
International orders with DHL: 1-3 business days
International orders with UPS: 3-5 business days
Note that we process, pack and ship all orders placed before 14:00 CET on a business day that same day. If placed later or on a weekend or bank holiday, we will ship your order the following business day.
Note that in periods of high demand such as sale, the delivery may take longer.
*What is your return or exchange policy?
Ahlvar.com wants you to have an easy shopping experience. Therefore, we always strive to make quick and easy returns. We have a global 30-day return policy for all our orders. The items must return to us in their original condition, meaning they have not been used or cleaned, and all tags should be intact and attached to the garment. You are of course welcome to try your new pieces to see if it fits you and is the way you like them to be, but other than that they should be unused. Non-valid returns will be returned to you without a refund.
*How much is the return shipping?
We currently offer free returns on all orders within Sweden. Regarding international orders, you always have free exchanges, and if you choose to return the entire order, there will be a return fee of 100 SEK for Denmark and Finland, and other countries will be charged 30€.
Please don't hesitate to contact us through email@example.com or in the left bottom corner of our website for a live chat. We aim to answer your request as soon as possible.
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